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07/03 – 7/04 - The Individual Plan Unit Contact Center will be closed starting at 1:00pm MST on Thursday, July 3rd and all-day Friday, July 4th in observance of Independence Day. Normal business hours (8:00am – 4:00pm MST),  will resume on Monday, July 7th.

7/04 – The Delta Dental of New Mexico office will be closed on Friday, July 4th in observance of Independence Day. Normal business hours (8:00am – 4:30pm MST),  will resume on Monday, July 7th.

Supporting Our Community in Grant County - Our hearts are with everyone impacted by the wildfire in Grant County. Delta Dental of New Mexico is here to support you and is fully complying with the OSI emergency order - https://www.osi.state.nm.us/en/news/pr-2025-06-18/. If you need assistance, please don’t hesitate to contact us at Toll-free: (877) 395-9420 / Local: (505) 855-7111 or customerservice@deltadentalnm.com.   

COVID-19 Resources

Delta Dental continues to monitor the coronovirus (COVID-19) situation

Delta Dental of New Mexico (DDNM) is actively monitoring the COVID-19 pandemic and its impact on the communities we serve. The health, safety and smiles of our members, providers, brokers, and employees remain our top priority.

Customer service representatives will be available by phone from 8am – 4:30pm MST, Monday through Friday and automated services will continue to be available 24/7.

Service and Support

  • Members: Use the Member Portal for 24/7 access to information about your benefits, eligibility, and more. You can reach Customer Service by sending an email to customerservice@deltadentalnm.com. Team members will respond to emails during regular business hours (M-F, 8:00am – 4:30pm MT).

  • Group Plan Administrators: Use the Benefit Manager Toolkit for 24/7 access to information about your group plan, employee eligibility, and more. You can reach Group Administration by sending an email to groupadmin@deltadentalnm.com. Team members will respond to emails during regular business hours (M-F, 8:00am – 4:30pm MT). You can also reach out directly to your Account Manager.

  • Brokers: Please contact your Sales team member and/or Account Manager directly. You can also send an email to sales@deltadentalnm.com. Team members will respond to emails during regular business hours (M-F, 8:00am – 4:30pm MT).

  • Providers: Use the Dental Office Toolkit for 24/7 access to patient eligibility, online claim submission, and more. The processing of paper claims will be delayed during the office closure.
    You can reach Provider Relations by sending an email to providerrelations@deltadentalnm.com, and Customer Service by sending an email to customerservice@deltadentalnm.com.
    Team members will respond to emails during regular business hours (M-F, 8:00am – 4:30pm MT).

Additional COVID-19 Resources

For more information about coronavirus and COVID-19, please refer to resources from the following organizations:

Thank you for your time and cooperation. We look forward to meeting the challenges posed by these difficult developments and continuing to deliver high-quality dental and vision benefits to New Mexicans.

Last Updated: 6/1/2021